Refund and Returns Policy

At Rabbit Bangla (https://rabbitbangla.com), we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a return, exchange, or refund under the following conditions.

1. Eligibility for Returns & Refunds

You may request a return or refund if:

✅ The product is damaged, defective, or incorrect upon delivery.
✅ The product is unused, unwashed, and in its original packaging (for non-defective returns).

We do not accept returns for:

❌ Products that have been used, washed, or altered.
❌ Products without original packaging or tags.
❌ Products damaged due to misuse or improper handling.

2. Return Process

Step 1: Contact Us Within 7 Days

• Email us at info@rabbitbangla.com
•  or call +8801999720940
•  within 7 days of delivery.
• Provide your order number, product details, and reason for return.

Step 2: Return Approval & Instructions

• We will review your request and provide return instructions (if eligible).
• For damaged/defective items, we may arrange a pickup or replacement at no extra cost.

Step 3: Ship the Product (If Required)

• For non-defective returns, you may need to ship the product back to us at your expense.
• Ensure the product is securely packed to avoid further damage.

3. Refund Process

• Approved refunds will be processed within 7 business days after we receive the returned item.
• Refunds are issued via the original payment method (e.g., bKash, Nagad, Credit Card).
• Cash on Delivery (COD) orders will be refunded via bank transfer or mobile payment (bKash/Nagad).

4. Exchanges

• Exchanges are subject to product availability.
• If the desired replacement is unavailable, we will issue a refund instead.

5. Shipping Costs

• Free return shipping for defective/wrong items.
• Customer bears return shipping costs for non-defective returns.

6. Contact Us

For any questions regarding returns or refunds, contact:
📧 Email:info@rabbitbangla.com
📞 Phone:+8801999720940

🏢 Address: Khulna, Bangladesh